Salesforce Service Cloud (via Codeless Connector Framework)
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| Attribute | Value |
|---|---|
| Connector ID | SalesforceServiceCloudCCPDefinition |
| Publisher | Microsoft |
| Used in Solutions | Salesforce Service Cloud |
| Collection Method | CCF |
| Connector Definition Files | SalesforceServiceCloud_DataConnectorDefinition.json |
| CCF Configuration | SalesforceServiceCloud_PollingConfig.json |
| CCF Capabilities | OAuth2, Paging, Nested |
The Salesforce Service Cloud data connector provides the capability to ingest information about your Salesforce operational events into Microsoft Sentinel through the REST API. The connector provides ability to review events in your org on an accelerated basis, get event log files in hourly increments for recent activity.
Tables Ingested
This connector ingests data into the following tables:
| Table | Transformations | Ingestion API | Lake-Only |
|---|---|---|---|
SalesforceServiceCloudV2_CL |
? | ✓ | ? |
💡 Tip: Tables with Ingestion API support allow data ingestion via the Azure Monitor Data Collector API, which also enables custom transformations during ingestion.
Permissions
Resource Provider Permissions: - Workspace (Workspace): Read and Write permissions are required.
Custom Permissions: - Salesforce Service Cloud API access: Access to the Salesforce Service Cloud API through a Connected App is required.
Setup Instructions
⚠️ Note: These instructions were automatically generated from the connector's user interface definition file using AI and may not be fully accurate. Please verify all configuration steps in the Microsoft Sentinel portal.
1. Connect to Salesforce Service Cloud API to start collecting event logs in Microsoft Sentinel
Follow Create a Connected App in Salesforce for OAuth and Configure a Connected App for the OAuth 2.0 Client Credentials Flow to create a Connected App with access to the Salesforce Service Cloud API. Through those instructions, you should get the Consumer Key and Consumer Secret. For Salesforce Domain name, Go to Setup, type My Domain in the Quick Find box, and select My Domain to view your domain details. Make sure to enter the domain name without a trailing slash (e.g., https://your-domain.my.salesforce.com). Fill the form below with that information. Connector Management Interface
This section is an interactive interface in the Microsoft Sentinel portal that allows you to manage your data collectors.
📊 View Existing Collectors: A management table displays all currently configured data collectors with the following information: - Salesforce Domain - Grant Type
➕ Add New Collector: Click the "Add new collector" button to configure a new data collector (see configuration form below).
🔧 Manage Collectors: Use the actions menu to delete or modify existing collectors.
💡 Portal-Only Feature: This configuration interface is only available when viewing the connector in the Microsoft Sentinel portal. You cannot configure data collectors through this static documentation.
Configure API Connection
Connect to Salesforce to ingest event log file
When you click the "Add Connection" button in the portal, a configuration form will open. You'll need to provide:
- Salesforce Domain Name (required): Example: https://your-domain.my.salesforce.com
- Log Collection Interval (required): Select from available options
- Hourly
- Daily
💡 Portal-Only Feature: This configuration form is only available in the Microsoft Sentinel portal.
Browse: 🏠 · Solutions · Connectors · Methods · Tables · Content · Parsers · ASIM Parsers · ASIM Products · 📊